Category: Helpdesk Related

Ok it’s one week till my holidays.
I’m quite excited about this and am really looking forward to relaxing reading a book and just chilling out.
Am going over to Murray’s today for some drinks food and a bloody good time.
I’ll report more when we have something cool to report on.

Right firstly I want to know and to know right now why don’t the noc care about the helpdesk?
they think there high and mighty and don’t give a fuck about us hd guys who only want to help our customer’s and solve there problems.

3 times now helpdesk guys have asked for an update on a particular issue with no response forth coming.
I have no idea what’s going on but for fuck sake, i’m really going to lose my temper if this shit goes on for much longer.
It’s getting bad to worse and if anyone doesn’t like this post then stop reading right now.
It’s my journal, my life and i’ll write what I want to right in this fine journal.

It’s been going for over a year now and i’m so impressed with it, I may even burn it to cd for safe keeping.

Networking have no idea how to even communicate with the helpdesk and never will.

So much for that fucking interaction guide a lot of good that did.
Basically it did fuck all and hasn’t helpt one little fucking bit.

I’m going to grab some food and comtemplate my very bleak unfortunate future.

Fuck the noc fuck documentation and fuck chocolate bullets useless chocolate pieces of shit.

Fuck whoever invented chocolate bullets should be carstrated right now and burnt out the back of the fucking bondie leagues club.

Cheers.

righto I firstly wanna thank Mick for his contribution to the hd’s morning tea today.
An Absolute legend buying doughnuts for everyone and we all enjoyed them immensly.
I think next time I’ll shout the hd or better still Nathan can shout seen’s he’s the team leader here.

I’ll buy doughnuts and all kinds 40 dollars worth may as well enjoy them.

I also wanna thank Daniel for collecting my food for me a fine human being and he should be commended along with Phillips and Iscov.
Can’t spell bobbies last name so he doesn’t get a mention seen’s he chooses to pick an extreenmly diffficult sirname.
Only kidding Bobby or bobbie how the fuck do ya spell your name bobbie?
Fuck i’ll just call you Bob it’s easier to type and it’s all good.

I also wanna thank Pete for his Pizza contribution or for collecting the pizza last friday.

It’s a fucking pity the dudes left off the anjovies.
We were so pissed but ate the pizza’s anyway.

Nathan my friend, all I can say to you mate is give up the fags mate.

They’ll get to ya one day and you’ll wonder why you didn’t listen to the wisest hd guy around meaning me.

Well that’s about it for now so long live Penellum and his bags of doughnuts.

Come on next tuesday so I can ride in phillips car please.

Ok today was a joke.
I’m absolutely fedup with wancas who can still breathe eat cough fart sneeze and still ring up and annoy all the helpdesk staff.

There just plain rude ignorant and have no respect for any other human life.

Fuck i’ve had it i’m taking things in to my own hands and have decided to use my own tactics.
Anyone who doesn’t obey my orders will be taken out the back shot 3 times in the ass and then told to fuck off loudly while i scream and shout myself horse.

When the fuck are these useless cretons going to learn enough is a fucking nough?
My answer to you all is never. there will always be stupid ignorant fuckers who don’t give a flying fuck about us and i’m slowly going insain.

I’m off to grab a cold beer and sit out the back and drink 1 beer and hopefully get some sleep.

Also anyone who asks me a tech support question after 9 pm will be quietly done away with and thrown off the top of the leaning tower of pizza or whatever that fucking tower is called and then i’ll organize some elephants to trample them to death.

this threat only applies to idiots in certain capital cities exluding the united states melbourne brisbane and perth.

also sydney as well.

i don’t mind if my friend’s call up but for anyone else who is on my hitlist will be done away with and i’ll use physical force and after this, there carcases will be a distant memory.

good night and i’m totally enraged and have no idea why i’m writing this shit but fuck I feel better already.

Ok things won’t be the same again as we know it.

Calls will be longer and people will be stronger I hope.
Things have changed for the better I feel. I finally have access to all customer functions like password changes and other such important detail.

It will be great and i’m looking forward to the challenge I think.

Enough helpdesk shit.

This weekend i’m going to a friend’s home to fix his isdn connection and do some other work on his pc.

Also on sunday we’re having another westcoast cooler and ribs night.

Will write more about it sunday.

Cheers and will write something tomorrow I think but I really don’t think there will be much news tomorrow.

I may be wrong so stay tuned for further developments in this journal.

Ok for those folk who don’t like swearing and absolute hate and venum, stiff shit.
Today’s entry is full of hate and venum so you have been warned.

Today was an absolutely useless fucking cunt of a day.
We had calls coming out our asses and no respite in site.
Basically what’s happened is the call queues have ballooned outward so much even super man would have problems flying over them.

Someone who I won’t name you know who you are decided to post the most outrageous insulting message i’ve ever read today.
It was basically saying you helpdesk guys do a fucking lousy job and not those exact words but the tone of the message would make you think that was the case.

I’d like to remind all readers of this pristeen journal that we do an absolutely fucking great job and for some individual to come along today and practically insult the helpdesk is uncalled for and we all should retaliate.
I’m constantly sick to death of trying to help our client’s and this is how we’re thanked.
Fuck it’s not on and we’re not gonna take it anymore.
People who think they can insult others and won’t then admit there wrong, fuck you fuck you and fuck everyone who has no idea what working helpdesk is like.
Lack of staff, rules for some and rules for others, it’s not fucking on and if this idiocy continues much longer, i’m going on strike along with my fellow helpdeskers.

Anyone interested?

I hear the entire helpdesk shout yes yes fucking yes yes we’re all fucking interested.

Other then these slight inconveeniences, I went out for a tandom ride to the lakes tonight and finally did what i’ve been wanting to do for ages now.

It’s great i’m tandom riding again with my Uncle and i’d personally like to congratulate him on managing to steer the tandom and keep it lbalanced.

Again thanks Stan and we’ll ride again shortly.

That’s about all for now.

I’ll be going to a friend’s tomorrow night and having some beers ribs and a great night.

I’ll post live from the ribbs and beer and will catch you all tomorrow.

Ok today we had some real fuck nuckles calling the helpdesk.
The first call I had was some rude fuckwit trying to blame his email problems on our mail servers when it was totally bloody obvious his norton antivirus was the fucking cause of his delemour.

What a fuckwit talking to me as if I didn’t know anything.
I just spoke to him in a real monotone voice like he was speaking to me and got rid of him in the end.

Another fucking moron just couldn’t find the start button at the bottom of the screen. Fuck it’s right there for god sake in the bottom left hand corner. He just couldn’t or wouldn’t find the fucker.

I think out of all the dimwits I spoke to today the best one was the guy who insisted his email address was po box 176 berwood nsw 2134.

What a fucking classic man.
An idiot who thought a po box was an email address.

Other then these pethetic living breathing loonies, the day was busy but ok.

I fucking hope tomorrow is fucking better then fucking today fucking was that’s for fucking sure.

Fuck i’m pissed off and have a huge case of the fucking monumental shits.

Fuck off and leave me to drink beer in fucking peace simpletons.

customer’s fucking think they no it all when in actual fact they know sweet f a.

Fucking individuals.

This journal is full of hate and distaste.

Fuck I can’t even type right so i’m going to chat to some chicks and the rest of the morons in this world can grab there left ear and twist it as hard as they can.

Fuck.

Ok i’m awaiting the big day when we all move over to the new voice over ip phones.
I’m really getting shitty with the current phone system and would rather use the voip phones which are so cool.

All this new stuff to learn for hd is quite tiring but am enjoying the experience and as long as big Mick helps us out, we’ll be fine.

Again thanks to the other hd boys for there help and understanding during these hard and difficult times.
We still get real slack sloppy tarts who call but hey, anything is better then talking to an ignorarmous.

Today a client called up blasting us because we couldn’t control herp backspace key from the helpdesk.
She had about 50 spaces after her name and just wouldn’t accept the fact she was in the wrong. we ended up convincing her in the end but for fuck sake man, if you ring and know your wrong, just fucking admit your mistake and move on.
I really get heated when fucken morons just don’t get it.

the moral my friend’s is use your scone and keep on working.

also some great news is my tandom is finally ready fuck it’s only been 2 weeks since we took the bludger in for service.
We’ll be able to go for a ride again and I can’t wait.

Will see you all tomorrow with another great installment of my fantastic journal.

cheers big ears.

Right tonight i’m absolutely pissed off cause there’s a client who shall remain nameless who’s simply wasting the helpdesks time.

This client was personally informed by me that I was taking care of the issue and would call her back.

No what does she do, she fucking herasses the helpdesk and wastes there time.

I’m not going to stand for idiots who simply won’t follow instructions.

I bent over backwards for this client and this is how she thanks me by fucking around with the hd.

Well it’s not good and i’m sick of it so i’m taking matters in to my own hands.

I’ll leave this issue unresolved for 2 months then decide at the end of that time what to do.

Your really pissed off journal writer
worm1000

Ok it’s not true.

there are some actual nice customers out there. It’s very hard to believe but i’ve decided there are some nice customer’s around.

I’ve spoken to some of them today and they were quite cool.

I also had some real fuckers who wouldn’t know one end of a keyboard from the other.

One of them kept asking where the presss enter key was on there keyboard after I asked them to type in
del vip.386
and then presss enter.

Fuck people are so didiotic and have a brain the size of a pea.

fuck sometimes i’d love to tell them to fuck off and call back when they know how to type.

Some of them you can tell type with 1 finger and you wait for 45 seconds for them to type in a simple little thing like
bruce@hotmail.com
or something like that.

I realize it’s rocket science and but come on it’s not fucking hard is it?
Sorry for a quarter of customer’s I speak to it’s way beyond them and i’m still surprised they can live and breathe and still work out how to pick up a phone and call the helpdesk.

Other then this, not much else to report today so will catch you all tomorrow.