Month: January 2005

Ok i’m awaiting the big day when we all move over to the new voice over ip phones.
I’m really getting shitty with the current phone system and would rather use the voip phones which are so cool.

All this new stuff to learn for hd is quite tiring but am enjoying the experience and as long as big Mick helps us out, we’ll be fine.

Again thanks to the other hd boys for there help and understanding during these hard and difficult times.
We still get real slack sloppy tarts who call but hey, anything is better then talking to an ignorarmous.

Today a client called up blasting us because we couldn’t control herp backspace key from the helpdesk.
She had about 50 spaces after her name and just wouldn’t accept the fact she was in the wrong. we ended up convincing her in the end but for fuck sake man, if you ring and know your wrong, just fucking admit your mistake and move on.
I really get heated when fucken morons just don’t get it.

the moral my friend’s is use your scone and keep on working.

also some great news is my tandom is finally ready fuck it’s only been 2 weeks since we took the bludger in for service.
We’ll be able to go for a ride again and I can’t wait.

Will see you all tomorrow with another great installment of my fantastic journal.

cheers big ears.

Right tonight i’m absolutely pissed off cause there’s a client who shall remain nameless who’s simply wasting the helpdesks time.

This client was personally informed by me that I was taking care of the issue and would call her back.

No what does she do, she fucking herasses the helpdesk and wastes there time.

I’m not going to stand for idiots who simply won’t follow instructions.

I bent over backwards for this client and this is how she thanks me by fucking around with the hd.

Well it’s not good and i’m sick of it so i’m taking matters in to my own hands.

I’ll leave this issue unresolved for 2 months then decide at the end of that time what to do.

Your really pissed off journal writer
worm1000

Ok it’s not true.

there are some actual nice customers out there. It’s very hard to believe but i’ve decided there are some nice customer’s around.

I’ve spoken to some of them today and they were quite cool.

I also had some real fuckers who wouldn’t know one end of a keyboard from the other.

One of them kept asking where the presss enter key was on there keyboard after I asked them to type in
del vip.386
and then presss enter.

Fuck people are so didiotic and have a brain the size of a pea.

fuck sometimes i’d love to tell them to fuck off and call back when they know how to type.

Some of them you can tell type with 1 finger and you wait for 45 seconds for them to type in a simple little thing like
bruce@hotmail.com
or something like that.

I realize it’s rocket science and but come on it’s not fucking hard is it?
Sorry for a quarter of customer’s I speak to it’s way beyond them and i’m still surprised they can live and breathe and still work out how to pick up a phone and call the helpdesk.

Other then this, not much else to report today so will catch you all tomorrow.

Ok today was quite a good day.

We’re all learning the new systems we need to use at work to support customers and it’s not going too bad.

Also the monitor of life is great and doesn’t fucking shake like the old piece of crap I had.

My Uncle now has it and he’s welcome to the fucken thing.

Other then this, not much else to report tonight.

Should have some more news tomorrow.